The State University of New York (n.d.) define learning modalities as the sensory channels or pathways through which
individuals give, receive, and store information. In this week’s blog post, I examine one message through three modalities: email, voicemail, and face-to-face, to determine communication impact or results.
The overall tone of the email sounds rushed, as if the sender is exasperated with trying to retrieve the report data from Mark. The word ‘report’ is included 4-5 times, seemingly to emphasize its importance. I get the sense that the receiver might have requested this report before, due to the reference that it is missing’. All of these markers in the email messages paint the picture that the receiver may not be concerned about the established deadlines.
Voicemail
The voicemail sounded less accusatory, with the sender speaking as if they were in a rush and needed the report as soon as possible. The tone of voice was calm yet pleasant, which makes the message almost see sympathetic. Unlike the email, hearing the sender’s verbal offer option for the receiver to email the data separately sounds as if she was trying to assist the receiver in an easier way to provide her the requested information.
Face-To-Face
The young lady’s facial expressions also display a warm demeanor towards the receiver. Similar to the voicemail, the face-to-face modality was warm. The young lady uses a calming voice to appease the receiver, displaying her need for the reports and how they affected her project deadlines.
It is important to understand that communication can be perceived differently and have varied results and reactions based on how it is received. As a project manager, this individual will be responsible for identifying the preferred communication methods for clients, team members, and any other stakeholders to guarantee messages are conveyed and received in a positive and productive manner that keeps the task moving forward.
Reference
Modalities (n.d.). The State University of New York. Retrieved from https://web.cortland.edu/andersmd/learning/modalities.htm
Aisha, isn't it crazy how you can read the email and get one tone of voice and then hear the woman in the video say the same thing but get an entirely different message from her? Being able to hear someone's tone of voice and read their facial cues makes such and impact when communicating effectively. When I'm trying to talk to someone in my building I try not to send emails. If I write them and can feel how someone might take it the wrong way then I'll walk down to their room or office and have a conversation. I'm definitely a people person so ensuring that I don't upset anyone is something I take a lot of pride in.
ReplyDeleteDerek Hanrahan
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